Privacy Policy

1. Information We Collect

2. Mobile Permissions

The Zuvees Online Flowers & Gifts App does not request or require any device permissions.

All information such as delivery addresses is entered manually by the user. When needed, the App may redirect you to our secure Shopify checkout page in an in-app browser or your device browser. This process does not use any device permissions.

The App does NOT request access to:

• Camera
• Photos or Media Library
• Location (precise or background)
• Microphone
• File System or Storage
• Push Notifications

3. How We Use Your Information

• Authenticate your account and maintain secure login sessions
• Display products and product details synced from Shopify
• Improve app stability, performance, and fix crashes
• Ensure compatibility across devices and app versions

4. Data Sharing

We share data only with trusted parties required to operate the App:

• Shopify (orders, accounts, checkout)
• Service providers (Expo, Expo analytics & crash reporting)
• Social login providers (Google, Apple)
• Legal authorities when required

We do NOT sell, rent or trade your personal information.

5. Data Security

6. Data Retention

We retain refresh tokens while accounts are active (or until logout/deletion), keep product JSON synced from Shopify, and maintain crash logs per provider retention settings. You can request deletion at any time.

7. Your Rights

Depending on your region, you may request access, correction, deletion, portability, and to opt out of marketing. To exercise rights, contact us at:

• Right to Access / Know: You may request access to personal information that we hold about you, including details of how we use and share it.
• Right to Delete: You may request that we delete personal information we maintain about you.
• Right to Correct: You may request that we correct inaccurate personal information.
• Right of Portability: You may request a copy of the personal information we hold or request transfer to a third party.
• Restriction of Processing: You may request that we stop or restrict processing of your information.
• Withdrawal of Consent: If we rely on consent to process your data, you may withdraw it at any time.
• Appeal: If we decline your request, you may appeal by replying directly to our decision.

Managing Communication Preferences: You may opt out of promotional emails at any time using the unsubscribe link in our emails. We may still send non-promotional emails, such as account or order-related messages.

We may need to verify your identity before responding to certain requests. You may designate an authorized agent to make a request on your behalf, provided they show proof of authorization.

hello@zuvees.ae

8. International Data Transfers

Data may be processed in UAE, USA, India, Europe. We apply appropriate safeguards for transfers.

Your personal information may be transferred, stored, and processed outside your country of residence, including the United States. Your information may also be processed by third‑party providers and partners located in other countries.

If we transfer your personal information out of Europe, we rely on recognized data transfer mechanisms, such as the European Commission’s Standard Contractual Clauses or UK‑approved equivalents, unless the receiving country provides an adequate level of protection.

9. Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.

10. Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use unsecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.

11. Complaints

If you have complaints about how we process your personal information, please contact us using the details provided below. If you are not satisfied with our response, you may have the right to appeal or lodge a complaint with your local data protection authority.

12. Updates to this Policy

We may update the Privacy Policy and will update the Last Updated date.

14. Effective Date and Jurisdiction

This Privacy Policy is effective as of November 18, 2025, and governs your use of the Zuvees Online Flowers & Gifts App. This policy and any disputes arising from it shall be governed by and construed in accordance with the federal laws of the India.