Privacy Policy for Zuvees Rider App

Last updated: October 3, 2025

Version: 1.0

Zuvees Delivery Services ("Company," "we," "our," or "us") operates the Zuvees Rider App ("App"), a comprehensive mobile application designed specifically for our delivery partners and drivers. This Privacy Policy explains in detail how we collect, use, process, store, and protect your personal information when you use our App.

By downloading, installing, or using the App, you acknowledge that you have read, understood, and agree to be bound by the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the App immediately.

1. INFORMATION WE COLLECT

We collect various categories of information to ensure optimal functionality of our delivery platform:

1.1 Location and Movement Data

  • Precise Location (GPS coordinates): Continuously collected during active delivery sessions to provide real-time tracking, route optimization, and delivery verification
  • Background Location Tracking: Essential for maintaining delivery accuracy even when the app is backgrounded or device is locked
  • Movement Patterns: Speed, direction, and route history for performance analytics and safety monitoring
  • Delivery Zone Mapping: Geofenced areas to manage service boundaries and delivery assignments

1.2 Device and Technical Information

  • Device identifiers (UDID, advertising ID, device fingerprint)
  • Operating system version and device specifications
  • App version, usage analytics, and crash reports
  • Network information (IP address, connection type, carrier information)
  • Battery optimization and performance metrics

1.3 Multimedia Content

  • Camera Access: Required for capturing proof-of-delivery photos, identity verification, and order documentation
  • Photo Library: Access for uploading delivery confirmations and profile pictures
  • Image metadata including timestamps and location data embedded in photos

1.4 Communication and Notifications

  • Push notification tokens and preferences
  • In-app messaging content between riders and dispatch
  • Communication logs with customer support
  • Emergency contact information and alerts

1.5 Professional and Account Information

  • Full legal name, phone number, email address
  • Employment status, vehicle information
  • Performance ratings, delivery statistics, and history
  • Social authentication data (Google Sign-In profile information)

1.6 Operational Data

  • Order assignment history and delivery completion records
  • Real-time delivery status updates via Socket.io connections
  • Time tracking for shifts, breaks, and delivery duration
  • Route efficiency metrics and optimization data

2. LEGAL BASIS FOR PROCESSING

We process your information based on:

  • Contractual Necessity: To fulfill our delivery service agreements
  • Legitimate Business Interests: For operational efficiency, safety, and service improvement
  • Legal Compliance: To meet regulatory requirements in jurisdictions where we operate
  • Consent: For optional features and marketing communications (where required by law)

3. HOW WE USE YOUR INFORMATION

3.1 Core Service Operations

  • Order assignment and delivery coordination
  • Real-time GPS tracking and route optimization via Mapbox integration
  • Performance monitoring and quality assurance
  • Customer support and dispute resolution

3.2 Safety and Security

  • Identity verification and background check facilitation
  • Fraud prevention and account security monitoring
  • Emergency response coordination
  • Compliance with transportation and safety regulations

3.3 Service Enhancement

  • Analytics for improving delivery efficiency and user experience
  • Machine learning algorithms for better route suggestions
  • Platform optimization based on usage patterns
  • Feature development and beta testing programs

4. DATA SHARING AND DISCLOSURE

4.1 We DO NOT sell, rent, or trade your personal information to third parties for their marketing purposes.

4.2 We may share information with:

Service Providers and Partners:

  • Mapbox (navigation and routing services)
  • Google Services (authentication and cloud infrastructure)
  • Cloud storage providers with enterprise-grade security
  • Analytics platforms for service improvement (anonymized data only)

Business Operations:

  • Authorized Zuvees personnel for delivery coordination and support
  • Shop partners and customers (limited to delivery-specific information)
  • Insurance providers for coverage verification

Legal and Regulatory Requirements:

  • Law enforcement agencies when legally required
  • Regulatory bodies for compliance reporting
  • Legal proceedings where disclosure is mandated by court order

Business Transfers:

  • In the event of merger, acquisition, or sale of company assets (with appropriate data protection measures)

5. DATA SECURITY AND PROTECTION

5.1 Technical Safeguards

  • End-to-end encryption for all data transmissions
  • AES-256 encryption for data at rest
  • Secure token-based authentication
  • Regular security audits and penetration testing

5.2 Operational Security

  • Role-based access controls limiting data access to authorized personnel only
  • Regular employee training on data protection practices
  • Incident response procedures for potential data breaches
  • Compliance with SOC 2 Type II security standards

5.3 Mobile Security

  • Expo SecureStore for sensitive credential storage
  • Certificate pinning for API communications
  • Biometric authentication support where available
  • Automatic session timeout for inactive periods

6. DATA RETENTION AND DELETION

6.1 Retention Periods

  • Active delivery data: Retained during employment and up to 3 years post-termination
  • Location tracking data: Automatically purged after 12 months unless required for legal compliance
  • Financial records: Retained for 7 years per tax and accounting requirements
  • Support communications: Retained for 2 years for quality assurance purposes

6.2 Data Deletion

  • Automatic deletion of expired data per retention schedules
  • Manual deletion available upon valid user request (subject to legal obligations)
  • Secure data destruction using industry-standard methods

7. YOUR PRIVACY RIGHTS

Depending on your location, you may have the following rights:

7.1 Access and Portability

  • Request a copy of all personal data we hold about you
  • Receive data in a structured, machine-readable format
  • Transfer data to another service provider (where technically feasible)

7.2 Correction and Updates

  • Correct inaccurate or incomplete personal information
  • Update contact details and preferences through the app settings

7.3 Deletion and Restriction

  • Request deletion of personal data (right to be forgotten)
  • Restrict processing for specific purposes
  • Object to data processing based on legitimate interests

7.4 Consent Management

  • Withdraw consent for optional data processing
  • Opt-out of marketing communications
  • Customize notification preferences

To exercise these rights, contact us at privacy@zuvees.ae with your request and identity verification.

8. INTERNATIONAL DATA TRANSFERS

8.1 Cross-Border Processing

  • Data may be processed in countries outside your jurisdiction
  • We ensure adequate protection through appropriate safeguards
  • EU-U.S. Data Privacy Framework compliance (where applicable)
  • Standard Contractual Clauses with international processors

9. CHILDREN'S PRIVACY

This App is exclusively designed for professional delivery partners who must be at least 18 years old. We do not knowingly collect personal information from individuals under 18. If we discover such data has been collected, we will delete it immediately and terminate the associated account.

10. CALIFORNIA PRIVACY RIGHTS

For California residents, additional rights under CCPA include:

  • Right to know what personal information is collected and how it's used
  • Right to delete personal information (with certain exceptions)
  • Right to opt-out of sale of personal information (Note: We do not sell personal information)
  • Right to non-discrimination for exercising privacy rights

11. UPDATES TO THIS POLICY

11.1 Notification Process

  • Material changes will be communicated via email and in-app notifications
  • Minor updates will be posted with updated revision dates
  • Continued use after changes constitutes acceptance of new terms

11.2 Version Control

  • Previous versions available upon request for transparency
  • Change logs maintained for significant policy modifications

12. CONTACT INFORMATION

For privacy-related inquiries, concerns, or to exercise your rights:

📧 General Support: hello@zuvees.ae

🏢 Zuvees Delivery Services

📞 Privacy Hotline: +971 52 919 9477

Response Time: We aim to respond to all privacy inquiries within 72 hours.

13. EFFECTIVE DATE AND JURISDICTION

This Privacy Policy is effective as of October 3, 2025, and governs your use of the Zuvees Rider App. This policy and any disputes arising from it shall be governed by and construed in accordance with the federal laws of the United Arab Emirates.